Welcome to Dogorium: The Story Behind Simplifying Pet Care

Every great idea begins with a spark of inspiration, and Dogorium is no exception. Our journey started with a simple question: How can we make life easier for pet owners while ensuring their furry friends are happy and healthy? From that moment, Dogorium was born, a store dedicated to revolutionizing the way we care for our pets.

The Beginning: A Pet Lover’s Dilemma

It all began when our founder, Alex, was juggling a hectic work schedule and caring for his energetic Labrador, Max. Between managing work commitments and daily responsibilities, Alex struggled to find time for Max’s grooming, feeding, and play needs. Trips to the pet store felt like a chore, and finding high-quality, time-saving pet products online was an overwhelming task.

Realizing that other pet owners likely faced the same challenges, Alex set out to create a one-stop shop where pet parents could easily find innovative products designed to simplify pet care. The vision was clear: Dogorium would be a haven for busy pet owners who want the best for their companions without sacrificing precious time.

Our Mission: Simplify, Save, and Smile

At Dogorium, our mission is simple: to simplify pet care while saving time and making life more enjoyable for both pets and their owners. We believe that caring for your furry friend should be a joyful experience, not a stressful one. That’s why every product in our store is carefully curated to meet the highest standards of quality, functionality, and convenience.

From automated feeders and self-cleaning litter boxes to ergonomic grooming tools and travel-friendly accessories, Dogorium offers a wide range of products designed to make your life easier. We’re passionate about helping you spend more time creating memories with your pets and less time on tedious tasks.

Building a Community of Pet Lovers

Dogorium is more than just a store; it’s a community of pet enthusiasts who share a common goal—to give their pets the best life possible. We’re proud to connect with pet owners from all walks of life, sharing tips, stories, and resources to make pet care a breeze.

Through our blog, social media, and customer support, we’ve built a space where pet parents can find inspiration, advice, and encouragement. Whether you’re a seasoned pet owner or a first-time adopter, Dogorium is here to support you every step of the way.

Looking Ahead: Innovating for the Future

As we continue to grow, Dogorium remains committed to innovation and excellence. We’re constantly exploring new ways to improve pet care, partnering with top brands and emerging creators to bring you the latest and greatest in pet products. Our goal is to set the gold standard for convenience and quality in the pet care industry.

Thank you for being part of the Dogorium family. Together, we’re redefining what it means to care for our pets, making every day a little brighter for you and your furry companions. Ready to simplify your pet care journey? Explore our collection and discover the Dogorium difference today!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shopifyshopfordog@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shopifyshopfordog@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shopifyshopfordog@gmail.com.

SHIPPING

A shipment normally takes 6-15 business days to arrive, please refer to the table below for location specific shipping times to international destinations.

PROCESSING 

The product processing time depends on the time frame of the quality check, the packaging and also on the store contingent of the individual product. Normally this process takes 2-4 business days.

 Please make sure your shipping address information is entirely correct to ensure a faster, safer delivery! If your address is incomplete, we will promptly contact you for a corrected address and will not ship your package until we hear back from you in order to avoid delays and lost packages.